Returns & Refunds

You may request a return within 14 days of delivery. Requests opened after the 14th day cannot be accepted, with two exceptions noted below (authentication concerns and items damaged in transit).

For a standard return to qualify, the bottle must be:

• Unopened and unused. Sealed cellophane intact; cap unbroken; atomizer never engaged. Once a fragrance has been sprayed, even once, it can no longer be authenticated for resale and we cannot accept it back.
• In its original packaging. Outer box, inner packaging, the certificate of authenticity, and any included insert cards must accompany the return.
• Free of damage attributable to the buyer.Drops, scuffs, and storage damage that occurred after delivery are not covered by the standard return window.

If you believe an item you received is not authentic — at any time, including beyond the 14-day window — contact us immediately at support@sacrescent.com. Our team will re-examine the bottle. If our review confirms your concern, we cover all costs in full — including the original purchase, return shipping, and any reasonable inconvenience. Sacrescent’s reputation is built on authentication; the rare false positive is on us, not on you.

If your bottle arrives damaged, contact support@sacrescent.com within 48 hours of delivery and include photographs of the exterior packaging and the bottle. We’ll send a replacement where possible, or process a full refund if the bottle is no longer in our inventory. Return shipping for damaged items is fully covered.

Items listed in our Archive — vintage, discontinued, or otherwise irreplaceable bottles — are sold with documented provenance and are evaluated case by case. Some are final sale; this is noted clearly on the product page before purchase. Where archive items are eligible for return, the same condition standards above apply, and any refund will be at the original sale price net of the original shipping cost.

1. Email support@sacrescent.com with your order number and the reason for return. (Or use the “Request Return” option on your Orders dashboard once it’s available.)
2. We’ll respond within one business day with a pre-paid UPS Ground return label and packing instructions.
3. Pack the bottle in its original outer box with cushioning and attach the label.
4. Drop off at any UPS location. Keep the tracking number for your records.
5. Once we receive and inspect the return, we’ll process your refund.

• Authentication concerns and items damaged in transit: Sacrescent covers return shipping in full.
• Standard returns (change of mind, wrong choice): the cost of the return label is deducted from your refund. We use UPS Ground (~$10–$25 depending on origin) — the deduction is shown to you before you confirm the return.

Fragrance is regulated as ground-only shipping (ORM-D / limited quantity). Air shipping is not available for outbound or return legs.

Once we receive your return, we’ll inspect the item and process your refund within 5–7 business days. Refunds are issued to the original payment method. Depending on your bank, the credit may take an additional 3–5 business days to post to your statement.

A return will be declined if any of the following apply at inspection:

• The cellophane seal has been broken or the atomizer has been used.
• The original packaging or certificate is missing.
• The bottle shows signs of damage that occurred after delivery.
• The return arrives outside the 14-day window without an authentication or transit-damage basis.
• The bottle was clearly noted as final sale on the product page.

If we cannot accept your return, we’ll notify you and offer to ship the item back to you at our cost, or hold it for thirty days while we discuss next steps.

Once an order has been authenticated and packed for shipment, we cannot cancel it — at that point we treat it as a return, following the steps above. If you need to cancel before that stage, email us as soon as you can and we’ll do our best to stop the order in fulfillment.

This policy is governed by the laws of the State of California. Any disputes will be resolved under California law and in the courts of the State of California.

For anything not covered above, reach out to support@sacrescent.com. A real person will reply.