Return Policy
We stand behind the authenticity of every fragrance. Learn about our straightforward return and exchange process.
Return Window
14
Days to initiate a return
$12.95
Return shipping fee
100%
Authentication guarantee
Condition Requirements
- • Product unopened and factory sealed OR lightly used (<25% used)
- • Original packaging intact (box, wrapping, seals)
- • No damage, dents, or cosmetic issues
- • Batch code visible and authentic (required for opened products)
Non-Returnable Items
The following items cannot be returned or exchanged:
- ✗ Opened fragrances (unless defective)
- ✗ Damaged or expired products
- ✗ Items without proof of authenticity
- ✗ Clearance or final-sale items
- ✗ Custom or made-to-order items
How to Return
- 1
Start a Return Request
Go to your Orders dashboard and click "Request Return" on the item. Select a reason and add notes if needed.
- 2
Receive Return Label
We'll send a prepaid return shipping label to your email within 24 hours. Print or use the digital label.
- 3
Ship It Back
Pack the item securely (original box recommended). Use our return label and ship via USPS/FedEx.
- 4
We Inspect & Refund
Once received and inspected, we'll process a refund to your original payment method (minus $12.95 return fee).
Frequently Asked Questions
Still Have Questions?
Our support team is ready to help. Reach out with any questions about returns, refunds, or exchanges.
Contact Support